North Royalton City Schools is proud to recognize Susan (Sue) Ballas, office secretary in the Counseling Office at North Royalton High School, as the Support Staff Person of the Year. With over 30 years of dedicated service, Sue Ballas is far more than a secretary—she is the heart of the counseling department and a vital support system for students, staff, and the greater school community.
Sue's daily work exemplifies “The Bear Way”—being mindful, kind, acting with integrity, and responding with resilience. Her deep knowledge of counseling procedures, paired with a compassionate and approachable nature, enables her to offer timely, accurate guidance to students as they navigate academic and personal challenges. She is a trusted source of comfort and clarity, creating a welcoming environment that helps students feel safe and supported.
Beyond her role with students, Sue serves as a critical liaison between administrators, counselors, teachers, and families. Her calm presence, professionalism, and exceptional organizational skills ensure the counseling office runs smoothly, even during the most hectic times of the school year. By proactively managing schedules, handling sensitive information with discretion, and anticipating the needs of others, she allows counselors to focus on their core mission—supporting students.
Colleagues describe her as the “glue” that holds the department together, citing her strategic prioritization, adaptability, and calm, solutions-focused approach during crises. Whether managing a last-minute schedule change or guiding a student in distress to the right resources, Sue handles every situation with composure and care.
Sue's leadership is rooted in empathy, professionalism, and a tireless commitment to the well-being of others. Her interpersonal and socio-emotional intelligence shines through in every interaction, helping to foster a culture of trust and collaboration throughout the school. She is known for her positive attitude, reliability, and yes—even her infectious sense of humor, which brightens the day for staff and students alike.
Outside of school, Sue continues her commitment to service through her involvement at St. John Bosco Church, further demonstrating her dedication to building strong, supportive communities.
In the words of those who work alongside her, “Sue Ballas is not just a support staff member—she is a cornerstone of North Royalton High School.” Her consistent excellence, enduring kindness, and collaborative spirit make her a most deserving recipient of the Support Staff Person of the Year award.
